FAQ
What is the 30-Day Comfort Guarantee?
Every order is backed by a 30-day guarantee. Try the product as part of your normal routine, and if it's genuinely not the right fit, return it within the guarantee window for a refund.
How do I start a return?
Contact us with your order number through our Contact page and we'll walk you through the next steps.
How long does shipping take?
Orders are processed and shipped promptly. You'll receive tracking information by email as soon as your order ships.
Do you ship outside the United States?
We currently ship to addresses within the United States.
How does free shipping work?
Orders over $50 qualify for free US shipping automatically — no code needed. You'll see this reflected in your cart as you shop.
How do I use a discount code?
Enter your code at checkout in the discount code field, and the discount will be applied to your order total before payment.
Are Restora products medical devices?
No. Restora products are designed for everyday comfort, posture, and support use — they don't diagnose, treat, cure, or prevent any medical condition, and they don't replace medical care. If you have an existing health condition, check with an appropriate healthcare professional before use.
Where can I find product-specific questions?
Each product page has its own FAQ section further down the page covering fit, usage, and care specific to that product.
How do I contact support?
Visit our Contact page and send us a message — we're happy to help with orders, sizing, or anything else.