FAQ
What is the 30-Day Comfort Guarantee?
Every order is backed by a 30-day guarantee. Try the product as part of your normal routine, and if it's genuinely not the right fit, return it within the guarantee window for a refund.
How do I start a return?
Contact us at support@restoracollection.com with your order number and we'll walk you through the next steps. Returns may be subject to a restocking fee, and return shipping is the customer's responsibility unless the item arrived damaged or defective.
How long does shipping take?
Orders are typically processed within 1-2 business days. Once your order ships, delivery generally takes 5-8 business days within the United States. You'll receive a tracking number by email as soon as your order is on its way.
Do you ship outside the United States?
We currently ship to addresses within the United States.
How does free shipping work?
Orders over $50 qualify for free US shipping automatically — no code needed. You'll see this reflected in your cart as you shop.
How do I use a discount code?
Enter your code at checkout in the discount code field, and the discount will be applied to your order total before payment.
Are Restora products medical devices?
No. Restora products are designed for everyday comfort, posture, and support use — they don't diagnose, treat, cure, or prevent any medical condition, and they don't replace medical care. If you have an existing health condition, check with an appropriate healthcare professional before use.
Where can I find product-specific questions?
Each product page has its own FAQ section further down the page covering fit, usage, and care specific to that product.
How do I contact support?
Email us at support@restoracollection.com or visit our Contact page — we typically respond within 1-2 business days.